At OpenDigital.cloud, customer satisfaction is our priority. Since we deal in digital products (eBooks), our return and refund policy is structured to ensure fairness while maintaining the integrity of our platform. Please read this policy carefully before making a purchase.
1. General Refund Policy
- All sales of digital products (eBooks) are final and non-refundable once the purchase is completed.
- Refunds will only be considered under special circumstances as outlined below.
- If you experience an issue with your purchase, please contact our support team at [support@p4.opendigital.cloud] within 7 days of purchase for assistance.
2. Eligible Refund Cases
A refund request may be considered under the following circumstances:
2.1 Technical Issues
- If you are unable to access, download, or read the eBook due to a technical error originating from our platform.
- If the eBook file is corrupt, missing pages, or unreadable due to a formatting issue.
- If the wrong eBook was delivered to you due to a system error.
Resolution Process:
- We will first attempt to resolve the issue by providing a replacement file or guiding you through troubleshooting steps.
- If the issue persists and is confirmed by our technical team, a refund may be issued.
2.2 Duplicate Purchases
- If you accidentally purchased the same eBook twice or more in a single transaction or across multiple transactions, you may request a refund for the duplicate copy.
- The refund request must be submitted within 7 days of purchase.
2.3 Unauthorized Transaction
- If you notice an unauthorized charge on your account related to an eBook purchase, you must report it to us immediately.
- Our team will investigate the claim, and if fraud or unauthorized access is confirmed, a refund will be processed.
3. Non-Eligible Refund Cases
Refunds will not be issued under the following circumstances:
- Change of Mind: If you simply no longer want the eBook after purchase.
- Wrong Selection: If you purchased the wrong book by mistake. Please verify your selection before checkout.
- Lack of Usage: If you purchased an eBook but have not accessed or read it.
- Affiliate Rewards & Discounts: Purchases made using affiliate points or promotional discounts are non-refundable.
- Third-Party Issues: If your inability to access the eBook is due to device incompatibility or third-party software problems.
- Sharing & Resale Violations: If our system detects that the eBook has been shared, copied, or resold, the purchase becomes ineligible for a refund.
4. Refund Request Process
To request a refund, follow these steps:
- Contact Support: Email our support team at [support@p4.opendigital.cloud] with your Order ID, purchase receipt, and issue details.
- Verification: Our team will review your request and may ask for additional information.
- Resolution: If eligible, we will process a refund to your original payment method within 7-10 business days.
- Alternative Solutions: If a refund is not possible, we may offer store credits or a replacement eBook where applicable.
5. Chargebacks & Disputes
- If a user files a chargeback with their bank instead of following our refund process, we reserve the right to suspend or ban the account.
- If the chargeback is found to be fraudulent, we may take legal action to recover losses.
6. Policy Updates
- We reserve the right to modify this Return and Refund Policy at any time.
- Any changes will be reflected on this page, and continued use of our platform indicates acceptance of the revised policy.
7. Contact Information
For any refund-related inquiries, please contact us:
📧 Email: support@p4.opendigital.cloud
By purchasing from OpenDigital.cloud, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.
Thank you for choosing OpenDigital.cloud! We appreciate your business and strive to provide a seamless reading experience. 📚